At some point in the coming weeks, we’re launching email digests.

To allow everyone sufficient time to change their delivery preference, we’re announcing this now.

Those who have used CIX in the last week have been automatically set to not receive digests. If you’re a regular user who would like to receive digests, you may need to change your delivery preference.

To change your delivery preference, go to https://forums.cixonline.com/secure/settings.aspx . Under ‘Receive Email Digests’, select either daily, weekly, monthly, or never.

We’ll post here again with more details of the digests when they’re ready to be sent out.

Shaun Donnelly
CIX Online

Today we’re releasing a major update to CIX Forums, available at https://forums.cixonline.com/

Thanks to all our members who have given up their time to beta test and provide feedback to many of these features during development.

If you have any questions or support queries related to this new version, don’t hesitate to contact us in cix:cix.support .

You can discuss these changes in cix:cix.customer .

Here is a non exhaustive list of the changes it brings:

Message Viewing
The thread page has a redesigned UI
The thread pane can now be pinned to the top of the browser

Notifications
Users of Forums now receive instant notifications of new replies to their posts
A new notification area allows you to view and manage your notifications

Search
The search page has been replaced with a new version that is faster and yields better results
CIX short links can now be entered into the search box to go directly to certain forums, topics or messages

General
The header bar navigation has been improved
The ‘username’ and ‘Settings’ dropdowns have been merged
You can now press ‘?’ at any time to view keyboard shortcuts
You are now able to sign in using the email address set in your profile
‘mark all as read’ button has been added to the home page
Your browser will now remember your preference for the left column on the home page
Reposted messages now include CIX links to the original post
There is now an interactive tutorial to explain how to use Forums
Several bug fixes

Note – If you go to Forums and it displays strangely, you can simply clear your browser cache and everything should clear up. Instructions on how to do that are at http://www.wikihow.com/Clear-Your-Browser’s-Cache

We have many more plans to make CIX Forums even better in the coming months, so stay tuned for further updates!

CIX has teamed up with RITLabs to offer reduced priced software for our customers. RITLabs are the author of the popular mail client The Bat! (Unofficial CIX conference at cix:the_bat)

The Bat! is a feature rich award winning Windows email client used by many CIXen with full support for threading, multiple identities and advanced mail rules.

For more information on The Bat!, please see the web site at

http://www.ritlabs.com/en/products/thebat/index.php

Please note the following pricing information

The Bat! Professional Edition

RitLabs Price £27.00 plus VAT
CIX Price £25.00 plus VAT

The Bat! Home Edition

RitLabs Price £21.00 plus VAT
CIX Price £19.00 plus VAT

There are further discounts available for other RITLabs products.

To order your copy of The Bat!, please email solutions@cix.co.uk requesting this and we will bill your account accordingly, and send confirmation of the license via email.

Continue reading »

2012 is not only the year in which the UKcelebrates the Queen’s Diamond Jubilee and the 2012 Olympics, it is also the year in which ICUK and CIX celebrate their 10th and 25^th anniversaries respectively.

Customers of both organisations were invited to join the celebrations with a large hog roast barbeque held at the Wyke Down Country Pub & Restaurant in Hampshire.  The event provided customers with the chance to meet both the ICUK/CIX team and fellow users to share ideas, best practices as well as learn more about how ICUK is embarking on an aggressive development path to revamp the infrastructure, improve the end user experience, and to expand the CIX community.

CIX is Europe’s longest running premier means of high quality discussion populated by many thousands of people from political parties, journalists, professionals and individuals alike to exchange ideas, debate views, catch up with friends and be informed of current affairs. Founded in 1987 it has enjoyed a very long and successful past thanks to its loyal members known as ‘CIXen’ who have successfully discussed every topic imaginable over the years.  In May 2011 CIX Online Limited was purchased by ICUK, a successful ISP whose foundations lay within the CIX community.

ICUK was formed 10 years ago and acquired CIX Online to become a leading provider offering advanced internet communications for both the home, business and reseller channels alike.

Customers of both ICUK and CIX can take advantage of our world class technical support with emails answered in minutes and telephone calls answered in seconds. Through the automation of a control panel, all hosting, Internet and telecom customers can configure their products and services at any time or day or night, without the need to ‘submit tickets’ for an operations engineer to action the request for them, allowing us to concentrate on improving the service further and focusing on new projects.

For further information on ICUK/CIX, visit their websites www.icukhosting.co.uk  or www.cix.co.uk or call 0845 0099 175.

CIX is pleased to announce that, effective immediately, we’re now able to provide TLS support for outgoing SMTP (sending mail) and incoming POP3/IMAP (receiving mail) on our main mail.cix.co.uk email platform.

TLS provides encrypted support for authentication and the sending/receiving of email from our mail server. Our mail servers are configured to use STARTTLS on ports 25 and 587 (SMTP), 110 (POP3) and 143 (IMAP) for mail.cix.co.uk

Please note the following

To use this feature, you must use a mail client that support STARTTLS for SMTP, POP3 or IMAP connectivity.

Ameol2 doesn’t support this feature; there are currently no plans to add this to Ameol2. Ameol2 users that wish to use this feature will need to
find an alternative email client, or continue to send and receive mail as normal.

CIX Customers connecting to mail.cixonline.com have already had TLS support enabled, so this feature is now available to all customers.

If you experience an issue using this feature, please raise it in cix:cix.support/3support

*FAQs*

What are the advantages of using this feature?

All communication between the mail client and the server is encrypted, including the authentication of username and password, and sending and receiving of emails.

Does Ameol2 support this feature?

No. There are no plans to add this to Ameol2 at the current time.

Which mail programs support TLS?

The Bat!, Thunderbird, and Microsoft Outlook all support this protocol.

How do I set this up in my mail client?

The best way would be to search on Google for ‘TLS Support in <email client name>’ i.e. TLS Support in Outlook 2007 will provide you with plenty of guides on how to use this feature.

If I still use CIX Conferencing mail, can I use this?

Only if you convert your mail to a modern POP3/SMTP method of sending/receiving, and use a different mail program from Ameol2 to do this. Contact solutions@cix.co.uk to arrange the necessary.

Does the ICUK shared hosting mail platform support this?

Yes.

For feedback on this feature and non support related queries, please use cix:cix.customer/11feedback