CIX is pleased to announce that, effective immediately, we’re now able to provide TLS support for outgoing SMTP (sending mail) and incoming POP3/IMAP (receiving mail) on our main mail.cix.co.uk email platform.

TLS provides encrypted support for authentication and the sending/receiving of email from our mail server. Our mail servers are configured to use STARTTLS on ports 25 and 587 (SMTP), 110 (POP3) and 143 (IMAP) for mail.cix.co.uk

Please note the following

To use this feature, you must use a mail client that support STARTTLS for SMTP, POP3 or IMAP connectivity.

Ameol2 doesn’t support this feature; there are currently no plans to add this to Ameol2. Ameol2 users that wish to use this feature will need to
find an alternative email client, or continue to send and receive mail as normal.

CIX Customers connecting to mail.cixonline.com have already had TLS support enabled, so this feature is now available to all customers.

If you experience an issue using this feature, please raise it in cix:cix.support/3support

*FAQs*

What are the advantages of using this feature?

All communication between the mail client and the server is encrypted, including the authentication of username and password, and sending and receiving of emails.

Does Ameol2 support this feature?

No. There are no plans to add this to Ameol2 at the current time.

Which mail programs support TLS?

The Bat!, Thunderbird, and Microsoft Outlook all support this protocol.

How do I set this up in my mail client?

The best way would be to search on Google for ‘TLS Support in <email client name>’ i.e. TLS Support in Outlook 2007 will provide you with plenty of guides on how to use this feature.

If I still use CIX Conferencing mail, can I use this?

Only if you convert your mail to a modern POP3/SMTP method of sending/receiving, and use a different mail program from Ameol2 to do this. Contact solutions@cix.co.uk to arrange the necessary.

Does the ICUK shared hosting mail platform support this?

Yes.

For feedback on this feature and non support related queries, please use cix:cix.customer/11feedback