At the moment, if you have mail forwarding set on your mailbox, email is forwarded from the CIX mail platform immediately. This means that lots of email marked Spam is being sent from CIX mail servers causing our mail server reputation to be lowered. We intend to change this, in future all messages will be processed by the CIX mail rules. This will put any message tagged SPAM into the users Spam folder, and process any other CIX mail rules before forwarding the message onto the desired destination.

CIX subscribers without mail forwarding will have no changes made. CIX subscribers with mail forwarding will not need to do anything. Spam folders will be auto-created for people forwarding mail externally if they do not already exist. Existing forwarding configurations will be retained.

For those that forward their CIX email externally, mail tagged Spam can be accessed either by your own mail client (IMAP) or via http://webmail.cix.co.uk, where you can also see your CIX mail rules, configure forwarding and see your delivery log.

This change will take place on Tuesday 18th March.